Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Mailing address
• Property preferences and rental criteria
• Employment and income information (when submitted through applications)
• Any additional information you provide through contact forms, rental applications, maintenance requests, or tenant/owner portals

We may also collect limited non-personal information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited and interaction data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to inquiries and communication requests
• Processing rental applications and lease-related activities
• Managing properties, tenants, and owner relationships
• Providing maintenance coordination and support services
• Sending service-related updates and notifications
• Improving our website, services, and overall customer experience

We may also use your contact information, including email, for:

• Marketing communications
• Service updates
• Company announcements

You may opt out of marketing communications at any time.

We may also use collected information internally for:

• Staff training
• Process improvement
• Quality assurance

3. Use of Artificial Intelligence (AI)

We may use artificial intelligence (AI) tools to assist with certain business operations, including but not limited to:

• Drafting communications
• Supporting workflows and automation
• Enhancing service efficiency

AI-generated content may be reviewed by our team to ensure accuracy and appropriateness. These tools are used to support—not replace—human decision-making in our operations.

4. Information Sharing

We do not sell your personal information.

We may share your information only when necessary to operate our business, including:

• With property owners related to the management of their properties
• With service providers and vendors (such as maintenance contractors, software platforms, or payment processors)
• With screening providers for application processing
• When required by law, legal process, or to protect our rights

All third parties are expected to handle your information in a manner consistent with applicable privacy standards.

5. Fair Housing Compliance

We are committed to complying with all applicable fair housing laws and regulations. We do not discriminate in our services, communications, or tenant screening processes based on any protected class under federal, state, or local law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill business and operational needs
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable legal obligations.

8. Your Rights and Choices

You may request to:

• Access the personal information we have about you
• Update or correct your information
• Request deletion of your information, where applicable

To make a request, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have questions about this Privacy Policy or would like to request access, updates, or deletion of your information, please contact us:

Email: [email protected]